Privacy policy

Last updated May 12, 2019

This Privacy Policy describes how Full Help and its affiliates ("Full Help", "we", "our", "us") collect, use and share information in connection with your use of our websites (including www.fullhelp.com), services and applications (collectively, the "Services"). This Privacy Policy does not apply to information our customers may process when using our Services.

We may collect and receive information about users of our Services ("users," "you," or "your") from various sources, including: (i) information you provide through your user account on the Services (your "Account") if you register for the Services; (ii) your use of the Services; and (iii) from third-party websites, services, and partners.

We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or Full Help's data collection, use, and disclosure practices, please contact us at [email protected].

Data Collected

Information You Provide

• Account Registration: When you register an account, we may ask you for your contact information, including items such as name, email address and password.
• Newsletter Registration: When you register your email on one of our newsletters, like our "invitation email list", we may ask you for your name and email address.
• Payment Information: When you add your financial information to your Account, that information is directed to our third-party payment processor. We do not store financial account information on our servers or any of our systems; however, we have access to, and may retain such information through our third-paty payment processor.
• Communications: When you contact us directly, we may receive additional information about you as your name, email address, attachments, phone number and the content of the message you may send us, and any other information you choose to provide. We may also receve a notification when you open an email from us.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

You are able to view, change and remove your data associated with your account. Should you choose to delete your account, please contact us at [email protected] and we will follow up with such request as soon as possible.

Information We Collect When You Use Our Services or Visit Our Website

1. Cookies, Tracking and Logs: We collect anonymous data from every visitor of our website to monitor traffic and fix bugs. For example, we collect information like the referral website (e.g., the website that referred you to our website), pages accessed, web requests, the data sent in response to such requests, the Internet Protocol (IP) address, the browser type, the browser language, and a timestamp for the request. In order to enable any login based feature, we use cookies to store session information and preferences for your convenience. You can block or delete cookies and still be able to use Full Help, although if you do you will then be asked for your email and password every time you log in to our website. We do not track individual users.

Information We Receive from Third Parties

1. Third-party Accounts: If you choose to link our Services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorize linking. If you wish to limit the information we receive, you should visit the privacy settings of your third-party account to learn your options.
2. Third-party Partners: We may also receive publicly available information about your from our third-party partners and combine it with data we have about you.

Use of the Data

We only use your personal information to provide you the Services or to communicate with you about the Services, your account or our website.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and Services;
• Improve, personalize, and expand our wesite and Services;
• Understand and analyze how you use our website and Services;
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to and Services, and for marketing and promotional purposes;
• Process your transactions
• Send you text messages and push notifications
• Find and prevent fraud; and
• For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may by applicable laws and regulations or requested by any judicial process or governmental agency.

Sharing of Data

We do not share personal information you have provided to us without your consent, unless:

• doing so is appropriate to carry out your own request;
• we believe it's needed to enforce our Terms of Service, or that is legally required;
• we believe it's needed to detect, prevent or address fraud, security or technical issues;
• otherwise protect our property, legal rights, or that of others.

Aggregated, anonymized data is periodically transmitted to external services to help us improve our website and Services. We listed below what data these third parties and why we use them, along with their respective Privacy Policy. Feel free to check out their own Privacy Policies to find out more.

Service Provider	Privacy Policy	Why we use it
Fathom Analytics	Privacy Policy	We use our own instance of Fathom Analytics on our servers to know our websites traffics, top referrals, unique visits in a given period, etc. No data is being shared. Fathom Analytics don't collect any data when "Do Not Track" is enabled.
Mailchimp	Privacy Policy	Used for mailing list management and email campaings.
Zoho Email	Privacy Policy	Used for email communication.
Mailgun	Privacy Policy	Used for email communication.
FullStory	Privacy Policy	Used for session replays. When "Do Not Track" is enabled, the FullStory tracking code is not activated. You can also opt-out from FullStory's session replay here.
Stripe	Privacy Policy	Used to accept credit card payments on our website.
PayPal	Privacy Policy	Used to accept PayPal payments on our website.

Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services’ privacy policies.

We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share personal information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.

We may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your personal information as set forth in this policy.

How We Keep Your Personal Information Secure

We store personal information on servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in P.R. and U.S. All data sent from and to our website, including personal information, are transmited using a secure encrypted connection (SSL). Personal information that we store or transmit is protected by security and access controls, including username and password authentication, and data encryption where appropriate. Passwords are never stored on plain text. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.

Legal Basis for Processing Personal Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collected it.

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interests and not overriden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in operating our website and the Services and communicating with you as necessary to provide our website and the services, for example when responding to your queries, improving our platform, undertaking martketing, or for the purposes of detecting or preventing illegal activities.

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interets or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Third-party Services and Links

Our website may contain links to other sites and we are not responsible for the privacy practices or the content of such sites. We encourage you to read the privacy policy of linked sites. Their privacy policies and practices differ from our policies and practices.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Any user account that doesn't register any activity for a period of one (1) year will be marked as inactive and subsequently deleted with prior notification to the account owner.

Access

If you are a registered user, you may access certain information associated with your Account by logging into our Services or emailing [email protected]. If you terminate your Account, any public activity on your Account prior to deletion may remain stored on our servers and may remain accessible to the public.

To protect your privacy and security, we may also take reasonable steps to verify your identity before updating our removing your information. The information you provide us may be archived or stored periodically by us according to backup processed conducted in the ordinary course of business for disaster recovery purposes. Your ability to access and correct your information may be termporarily limited where access and correction could: inhibit Full Help's ability to comply with a legal obligation; inhibit Full Help's ability to investigate, make or defend legal claims; result in disclosure of personal information about a third party; or result in a breach of contract or disclosure of trade secrets or other proprietary business information belonging to Full Help or a third party.

Your Choices

You can use some of the features of the Services without registering, thereby limiting the type of information that we collect.

You may unsubscribe from receiving certain promotional emails from us. If you wish to do so, simply follow the instructions found at the end of the email. Even if you unsubscrib, we may still contact you for informationa, transactional, account-related, or similar purposes.

Many browsers have an option for disabling cookies, which may prevent your browser from accepting new cookies or enable selective use of cookies. Please note that, if you choose not to accept cookies, some features and the personalization of our website and the service may no longer work for you.

Age of Consent and Children's Privacy

We do not knowingly provide the Services, and will not knowingly collect the personal information from anyone under the age of consent.

By using our website and the Services, you represent that you have the legal capacity to enter into a binding agreement.

Minors and childrens should not use our website.

If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at [email protected].

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make major changes in the way we collect or use information, we will notify you by posting an announcement on our website or sending you an email. A user is bound by any changes to the Privacy Policy when he or she uses the Services after such changes have been first posted.

International Data Transfers

Full Help is a local business with international service providers. We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initaly provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.

Contact Us

Should you have any question or concern, please emails us at [email protected].