Changelog

Important: If you are currently using v0.14.1 or older, read v0.15.0 release notes before applying the update.

Added

• Static Apps (dynamic apps coming soon). See docs

Fixed

• Not logging Postmark Queue Job exception on failure.

Important: If you are currently using v0.14.1 or older, read v0.15.0 release notes before applying the update.

Fixed

• Catch IMAP/POP password decryption exceptions.
• Inbound email handler failing due to incomplete IMAP/POP attachments.
• Email body cleaner failing with some emails.

Added

• Edit article button added to feedback.
• Added more debug logging when fetching IMAP/POP emails.
• Upgrade IMAP/POP library.

Important: If you are currently using v0.14.1 or older, read v0.15.0 release notes before applying the update.

Fixed

• Regression: Fix article editor failing to load due to missing source locale.
• Inbound email handler failing to store attachments when using a client-facing email address as the recipient.
• Not finding articles by certain search terms, like v0.15.0 for example.
• Showing unpublished articles in knowledge base sites.
• Fix not grouping where and orWhere when searching for conversations by text.
• Article's quick view modal not showing due to undefined current site.

Added

• Preserve editor selected text when inserting an article's link.

Changed

• vue-i18next dependency removed
• Changing the UI language now will refresh the page

Important: Read these release notes first before applying this update.

Fixed

• Fix quick article view not opening inside article editor.
• Unable to close site's theme preview.
• "Re: ..." always present in email's subject - even with new emails with no previous conversation history.
• Fix wrong database query for ready to fetch IMAP/POP3 connections.

Added

• Add edit link to article's title.
• Added space between row action buttons.
• "View article" button added to article's editor.
• Minor enhancements to article's quick search and quick view.
• Add X-Frame-Options: deny and Content-Security-Policy: frame-ancestors 'none' by default.
• Create site's theme API endpoint. See reference
• Sites are now accessible using a route's path, instead of only using subdomains or custom domains. See documentation
• Added new site's attribute, "path", used for path-based routing. E.g., https://desk.acme.com/hc/sitepath/en.
• Site 404 Page can now be customized using errors/404.twig view file in a theme.
• Users can now specify which IMAP/POP3 folders for email retrieval.
• Article revisions.
• Article drafts.
• Knowledge Base sites visitors are not tracked when Do Not Track header is enabled.

Changed

• subdomain column is now nullable
• Site's attribute, "subdomain", is now optional.
• Users can now create sites without a subdomain or custom domain, forcing sites to be accessible by route-path. Site paths are also optional. The system will assign a random, unique string if the user doesn't provide a path. When a user sets a subdomain, the system will redirect visitors to the subdomain URL, instead of using the route-path. Likewise, the system will redirect to a custom domain when present, instead of using a site's subdomain or route-path.
• content attribute is now optional in site's theme file API.

Deprecated

• Code: app_domain() helper method.
• Code: knowledgebase_domain() helper method.
• API: default_sites_domain attribute in Account object.
• API: iframe_preview_url attribute in Site Theme object. URL will still work, however.

Fixed

• Fixed issue with database table site_theme_files and upgrades from older releases.

Added

• Add APP_FORCE_SCHEME so users can either force HTTP or HTTPS. See support article

Changed

• Conversation bulk actions: "Close" button changed to "Cancel".
• Article editor: added more room/space to "title" input.
• Article list: the collection name is now below the article title.
• Article list: suggestions are now displayed below the article title (only when there are suggestion to display).

Fixed

• Case-sensitive email comparison between user invitation email and authenticated user email, causing issues with mistyped emails.
• Not creating a collection from the collection select input.
• Showing other sites collections in the collection's select input.
• Not showing any mailbox in site's setting page.
• API not denying access to a mailbox object when the mailbox is not assigned to the user.
• Conversation subject validation limited to 80 characters, instead of 160.
• Wrong pagination results on theme files API.

Added

• permissions attribute added to roles object. See API reference.
• Better environment requirement checks.
• Installer is now available in Spanish.
• Installer now works even when database is not empty, making it easy to reinstall the application in case of a failure.
• Upgraded composer packages.
• Upgrade Laravel Passport to ^9.3.
• Retry step button added to installer.
• Pre-install and post-install environment checks with ability to retry installation.
• Pre-update and post-update environment checks.

Changed

• Mailboxes API now returns only the mailboxes assigned to the user's membership; if no mailbox is assigned, then all mailboxes are considered accessible to the user.
• Hide mailbox select input when membership has permission to update memberships.
• Environment checks moved to a standalone package.
• Theme file assets are now base64 decoded when storing. See API Reference.

Deprecated

• FullHelp\System\EnvironmentChecks, this will be removed in the next minor update.

Fixed

• Email reply blockquote being removed when interaction is forward.
• Added missing created_at and updated_at attributes to site articles API endpoint.
• Showing Domains menu option under "Manage", causing confusion. Domains are just for Postmark at this moment.
• Fetching emails from IMAP/POP3 connections that are not longer in use.

Added

• Added reactions, feedback, and views attributes to article's API endpoint.
• Feedback, reactions, and view counts are now displayed in each article's table row.
• Regression: Article sorting not persisting.
• Added site's article feedback API endpoint documentation.
• Added pagination to article feedback list.
• OAuth settings page where you can manage OAuth Clients, Personal Access Tokens, and Authorized Clients.

Changed

• Article feedback table replaced with a card-style feedback list.

Fixed

• Typo in inbound email handler class, preventing forwarded emails from reaching mailboxes.

Added

• PHP 7.2 continuous integration testing pipeline.

Important: Read these release notes first before applying this update.

Fixed

• License feature resolver returning false for all unhandled features when license is not present.
• IMAP/POP always creating a new conversation on email reply.
• Site's resources not being translated on their respective view pages.
• Article editor having "test" as content.
• Sites of other accounts the user has access to are no longer displayed.

Added

• Conversation subjects can be upto 160 characters long now, previously limited to 80 characters.
• Passwords are now 8 characters long minimum.
• Upgrade to Laravel 6.x.
• Support for PHP 7.4.
• When an article, collection, and category are created, redirect to the edit form.
• Documentation for themes API endpoint. Read the API reference here.
• Documentation for theme files API endpoints. Read the API reference here.

Changed

• The route path for verifying emails has changed from /email/verify/{id} to /email/verify/{id}/{hash}. Any email verification emails that were sent prior to upgrading to Full Help v0.12.0 will not longer be valid and will display a 404 page.
• Theme files API endpoint changed from accepting the file path in the request body to accepting it as part of the URL. Read the API reference here.

Fixed

• New mailbox inbound connection types not being inserted during application install nor update, preventing users from creating mailboxes.
• Showing Inbound connection field when creating a mailbox, this should only be displayed when the mailbox is already created.
• Added missing translations.

Added

• Minor enhancements.
• Agent's availability preferences.
• The attribute is_online was added to member availability's object.

Fixed

• Member availability's schedule object has empty array instead of null when no schedule is defined.
• Not deleting member availability's schedule days when they are not present in the update payload.

Changed

• Database bulk update is now ignored when data is empty.

Added

• The platform's name is now configurable for better branding and white-label.
• Postmark support for email delivery.
• Sending domains for easier outgoing email setup and better hosted support.
• Docker compose.
• Nginx and Apache configuration starter files.
• php-mailparse PHP extension added to environment checks.
• Show message attachments in chat.
• Enhancements to chat scroll functionality.
• Show chat unread messages.
• Show button and count of unread messages when there's new activity in chat and user is scrolling.
• Membership API now accepts a list of mailboxes ids to limit users to a selected of mailboxes only. See API reference
• Allow user to select which mailboxes each user has access to.
• Change conversation's mailbox.
• Conversation tags select input now showing each tag color.
• IMAP/POP support.
• Search articles by text.
• !default flag added to all variables in resources/sass/_variables.scss, facilitating variable overrides.
• Custom CSS file is now injected into all layouts.
• Added resources/sass/_custom_variables.scss for custom SASS variables, facilitating rebranding.

Fixed

• Passing PDO::ATTR_ERRMODE as string, affecting installs.
• Failing to process Mailgun inline-images due to wrong content id map value.
• Inline-images of removed quoted content are not longer included as attachments.
• [Regression] Infinite redirect loop on private knowledge base site.
• Chat inline-images not being served due to authentication.
• Chat inline-images forced to 100% of height and width.
• User scroll interrupted on chat when new messages are added.
• Chat scroll to bottom being interrupted after inline-images are loaded.
• Conversation tags not being retrieved from API on search.
• 500 error when tagging a conversation with existing tag and mismatching caps.

Changed

• Inline-images are now accessible either with user authentication + account permission, or valid URL signature
• Do not show interaction "from" email when interaction doesn't come from email.
• Increase widget responsive breakpoint to 813px.
• Changed conversation's bulk actions Cancel's button to "Close".
• Conversation selection is now cleared when selected conversations are not longer in view after refreshing the list.
• Relaxed HTML and CSS whitelist for incoming HTML emails, preserving and improving incoming HTML emails look and structure.

Deprecated

• FullHelp\MailInbound\InboundInterface::getReplyTo, use FullHelp\MailInbound\InboundInterface::getReplyToEmail instead.

Fixed

• Fixed undefined variable.
• Missing explicit continue statement.
• (Regression) Collection form not redirecting to edit mode when a new collection is created.
• Showing & instead of & in mailbox's card.
• Writing :mailbox.name or :user.name on the mailbox's "From" field makes the field invisible/hidden.
• 'Go to conversation' button on email notifications showing 404 error.
• Customer name not being persisted on inbound email.

Added

• "TO" was added as part of a user's interaction recipients, needed for conversation forwards.
• Show user's interaction recipients when they are defined.
• Ability to forward a conversation to an email address.
• Customer object added to customer's conversation interactions. See reference
• Customer email object added to customer's conversation interactions. See reference
• Show ID of articles.

Changed

• Sites not longer having "Loading..." as part of the browser's tab title, on the dashboard.

Fixed

• Incorrect data size conversion calculation (affecting system install).
• Missing parameter for clean urls ping failed translation.
• Not showing new chat interactions due to missing users in storage.

Added

• Improve original quoted email reply removal.
• Improve incoming email message styling.
• Whitelist id attribute on div for incoming email message.
• Enabled browser's spell-checker on Tiny editor.

Fixed

• Listener using direct authentication guard instead of factory.
• Dashboard reloading after first authentication token refresh.
• Not using portable forward-slashes on theme's Zip (only affecting IIS/Windows servers).

Added

• Added the ability to move an article above or below another article.

Changed

• Don't auto paragraph customer interaction text/content.
• Remove paragraph marging to p elements with .MsoNormal class name.

Deprecated

• FullHelp\Services\CreateConversationService::fromRequest()